services, you agree to allow us to collect and process information as described in this Policy and in the Privacy Statement.
Information We Collect
How We Use Your Personal Data
When We Will Share Your Personal Data
Third-Party Sites and Features
Data Retention Policy
Changes To This Policy
INFORMATION WE COLLECT
We pride ourselves on being open and transparent, and limit
the data we collect and use to respect your privacy. When you use our Sites and
Apps we collect:
Account information, such as username, email address, and
login credentials. We use this information for account creation and access,
Wi-Fi SSID and Wi-Fi password, for device connectivity purposes and IP address,
for approximate location information.
Your local time zone, for schedule-based features like Night
Billing information, such as billing address and credit card
information. We use this information for order fulfillment purposes.
Support information, such as customer support chats, video
chats, and photos uploaded to support representatives. We use this information
to provide technical and customer support. Please note, any additional personal
information you provide through customer support will be collected by HOON.
Additional information you choose to share, such as data
about the number of rooms in your home, the type of light bulbs you use, and
information related to scheduling installation.
In addition to the above, we collect information specific to
Pro Account users, including:
Company name, phone number, email, website, and physical
Contractor licensing number and state.
Referrals and annual product sales. We use this Pro Account
information for business verification and fraud reduction purposes.
We also collect non-personal data from our website and app,
including your device make and model (including device and application
identifiers), OS/browser version, app version, usage statistics, the referring
web page, pages visited, location (depending on the permissions you have
granted us), and cookie information.
HOW WE USE YOUR PERSONAL DATA
We use the personal data we collect from you to provide,
develop, and improve Hoon products and services, including:
to help you figure out the right Hoon products for you and
to configure them to meet your needs,
to schedule installation, to respond to customer service
requests, and to troubleshoot the Services;
to send you notifications related to your service, purchases
you make through the website, and customer service notifications.
to inform you about new features or products we think you
would be interested in.
to solicit and publish customer testimonials on our website
and share testimonials with retail vendors, who may also publish testimonials
on their own platforms. We will only publish or share testimonials from you
with your consent.
to detect and protect against error, fraud or other criminal
activity; to defend against third party claims, and to enforce our Terms of
for research purposes and to help us make sales, marketing,
and business decisions.
WHEN WE WILL SHARE YOUR PERSONAL DATA
Your privacy matters to us. We share your personal data only
in the following limited circumstances:
Based on your consent. For example, we may share your
personal data with an installation partner when you schedule an installation
through our website.
For external processing. For example, we may share your
personal data with a service provider for payment processing purposes. We
contractually limit our service providers from using this data for any other
As part of business transitions, such as a merger,
acquisition, or as an asset in bankruptcy proceedings. Any future recipients of
data for additional purposes.
Legal duty. If we believe that disclosure is reasonably
necessary to comply with a law, regulation, valid legal process (e.g.,
subpoenas or warrants served on us), or governmental or regulatory request. If
we are going to release your data, we will do our best to provide you with
notice in advance by email, unless we are prohibited by law from doing so.
We may also use and share aggregated or non-personal data
(data that cannot reasonably be linked back to you). For example, we may use
non-personal data to create an infographic on the percentage of homes with
burnt-out incandescent bulbs. If we share this information, we perform
appropriate procedures so that the data does not identify you and we
contractually prohibit recipients of the data from re-identifying it back to
Cookies are small text files stored on your device and used
by web browsers to deliver personalized content and remember logins and account
settings. We use different types of cookies for different purposes:
Analytics cookies like Google Analytics help us understand
how you use our website and improve your experience. To prevent your data from
being used by Google Analytics, you can install Google’s opt-out browser
Session Cookies allow us to save your log-in information so
you do not have to re-enter it.
Third Party advertising and retargeting cookies such as
BlueKai and Google Marketplace place HOON advertisements on other websites,
based on user interests, demographics, and prior visits to our own website.
Social media platform cookies may provide with demographic or interest data based on
your interactions with Hoon advertisements on those platforms.
Your interaction with advertisements on other websites or
services are governed by their own privacy policies, and we encourage you to
visit and read those policies to better understand how these other websites or
services collect and use your data for advertising purposes.
To avoid use of this information for advertising by these
third-party ad partners, you can change your browser settings to reject cookies
or to notify you when cookies are set and you could select the Do Not Track
option on your browser, though we have no control over and cannot confirm
whether these third party ad parties honor the Do Not Track browser signal.
Additionally, many advertising companies are members of the NAI or DAA and/or
provide opt-outs on those industry pages at networkadvertising.org/choices or
aboutads.info/choices. To opt out of ads on Facebook, Twitter, or Google that
are targeted to your interests, use your Facebook, Twitter, or Google Ads
THIRD-PARTY SITES AND FEATURES:
Our Site may contain links to other websites operated by
third parties and may include social media features such as Facebook and
Twitter buttons (such as “Like,” “Tweet” or “Pin”). These third-party sites may
collect information about you if you click on a link and the social media sites
may automatically record information about your browsing behavior every time
you visit a site that has a social media button. Your interactions with these
third parties collect. Please review your privacy settings on your social media
sites and think carefully before clicking on links which may take you to a
We use industry-standard security, including HTTPS and
TLS/SSL protocols to encrypt data during transit. We protect your personal
information by physically separating it from usage data and limiting internal
access to personal data. Collected data is stored using Amazon’s Web Services.
Please note, Hoon cannot guarantee that unauthorized third parties will never
be able to defeat our security measures or use your personal information for
improper purposes. In the event that any information under our control is
compromised as a result of a breach of security, we will take reasonable steps
to investigate the situation and where appropriate, notify those individuals
whose information may have been compromised and take other steps, in accordance
with any applicable laws and regulations.